Return Policy

Refund Policy for Power Pup Pawtique

At Power Pup Pawtique, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, our refund policy is here to help.

Eligibility for Refunds:

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase is required.

Non-Refundable Items:

  • Gift cards
  • Sale items

Return Process:

  1. Contact Us: Email our support team at support@powerpuppawtique.com to initiate a return.
  2. Authorization: Once approved, you will receive a return authorization number and instructions on returning your item.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:

  • Once we receive and inspect your returned item, we will notify you of the refund status.
  • Approved refunds will be processed to your original payment method within a specified number of days.

Late or Missing Refunds:

  • Check your bank account or contact your credit card company if you haven’t received a refund.
  • If you’ve done this and still have not received your refund, please contact us at support@powerpuppawtique.com.

Exchanges:

Additional Information:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
  • Restocking Fee: A restocking fee may apply for certain returns; details will be provided during the return process.

For any further questions, feel free to reach out to our customer support team.